Express Delivery | 10% OFF Use Code: STD10 at Checkout
We always hope that you’re happy with your purchase. Anyhow, if you wish to return an item/items you’ve purchased. Please follow the guidelines.
You have up to 30 days from the date you received the items you purchased, we can issue a full refund once the goods have been received. Please notify us first hand by email: sales@vanwingmirrors.co.uk or give us a call on 0800 001 6892. Please return all items in the original packing, if you can. Carefully package all the items, as refunds cannot be made if the items are lost or damaged on return to us.
How Returns Work:
To ensure your returned item is sent to the correct processing center and handled without delay, we issue return addresses individually per request.
Please contact our customer support team to request a Return Authorization & Correct Return Address:
WhatsApp / Phone: +44 7504 209189
Phone: 0800 001 6892
Email: sales@vanwingmirrors.co.uk
Once you get in touch, our team will immediately provide you with the correct return address and instructions for posting your item back.
How Do I return my order?
Please follow the return process below:
1. Eligibility for Returns
We accept returns only under the following conditions:
• If the incorrect item was sent due to a dispatch team error.
• If the item has fitting issues.
• If there is a plug issue.
• If there is a refund-related issue or any other valid concern.
2. Return & Refund Policy – Important Conditions We aim to provide a fair and transparent refund process. A full refund of the product amount paid will only be provided where no applicable charges or deductions arise.
Please note that partial refunds or additional charges may apply in the following circumstances:
• Incorrect delivery address: If the order was placed using an incorrect or incomplete address, any additional costs incurred or applicable charges may be deducted from the original order amount before the refund is processed.
• Incorrect part ordered: If you have ordered the wrong part without confirming that it matches the product, model, or specifications listed on our website, the refund may be subject to applicable deductions or return costs.
• Order placed without prior confirmation: Where a product or part is ordered without checking compatibility with the website information or without contacting us for confirmation where required, we cannot be held responsible for an incorrect selection. Any resulting return or refund may be subject to applicable charges.
• Change of mind: Returns due to a change of mind, no longer requiring the product, or ordering an unsuitable item may be subject to return, handling, collection, or other applicable charges.
• Product quality preference: If the product is returned because you do not like its appearance, quality, feel, or suitability, where the product is otherwise as described and not defective, the refund may be subject to applicable return or handling deductions.
Any applicable deductions or additional charges will be clearly communicated and, where applicable, deducted from the original order amount at the time the refund is processed.
3. Return Window & Refunds
• You have up to 30 days from the date you received your item to request a return.
• A full refund will be issued for the goods only, provided they are returned in their original condition.
• The refund will not cover return postage costs, which are the customer’s responsibility.
4. Return Shipping & Costs
• A return label will only be provided if the wrong item was sent by our dispatch team.
• Customers are responsible for all return shipping costs, including postage fees for incorrect orders. We do not provide free return shipping or arrange collections.
•If you choose to return the item yourself, a deduction of £7.49 will be made from your total amount if postage is not paid separately at the time of check out.
• For parcels over 2kg: Up to £7.49 will be deducted.
• For parcels under 2kg: £3.95 will be deducted.
If you prefer us to cover all return postage costs, a total deduction will be applied:
• £15.00 for parcels over 2kg.
• £7.90 for parcels under 2kg.
• The return address will be provided upon request, but a return label will not be issued unless it was our dispatch error.
5. Expedited Shipping & Returns
• If you selected expedited delivery and the part does not fit but matches the part you ordered, we are not liable for return postage or any other postal charges as mentioned above.
• For mechanical or electrical issues, we do not provide return labels unless the incorrect item was dispatched.
6. How to Request a Return
Before returning an item, please notify us first by:
WhatsApp / Phone: +44 7504 209189
Phone: 0800 001 6892
Email: sales@vanwingmirrors.co.uk
8. Important Reminder
To minimize errors, please ensure you provide your Vehicle Registration details at the time of purchase.
By making a purchase, you agree to these terms and conditions.
