Returns & Refund Policy

Returns

We always hope that you’re happy with your purchase. Anyhow, if you wish to return an item/items you’ve purchased. Please follow the guidelines.

You have upto 30 days from the date you received the items you purchased, we can issue a full refund once the goods have been received. Please notify us first hand by email: info@vanwingmirrors.co.uk / sales@vanwingmirrors.co.uk or give us a call on 0800 001 6892. Please return all items in the original packing, if you can. Carefully package all the items, as refunds cannot be made if the items are lost or damaged on return to us.

Return Address:

115 queens road, Preston, Lancashire PR2 3BD United Kingdom

How Do I return my order?

Please follow the return process below:

1. Eligibility for Returns

We accept returns only under the following conditions:
• If the incorrect item was sent due to a dispatch team error.
• If the item has fitting issues.
• If there is a plug issue.
• If there is a refund-related issue or any other valid concern.

2. Return Window & Refunds
• You have up to 30 days from the date you received your item to request a return.
• A full refund will be issued for the goods only, provided they are returned in their original condition.
• The refund will not cover return postage costs, which are the customer’s responsibility.

3. Return Shipping & Costs
• A return label will only be provided if the wrong item was sent by our dispatch team.
• Customers are responsible for all return shipping costs, including postage fees for incorrect orders. We do not provide free return shipping or arrange collections.
•If you choose to return the item yourself, a deduction will be made from your refund if postage is not paid separately:
• For parcels over 2kg: Up to £7.49 will be deducted.
• For parcels under 2kg: £3.95 will be deducted.

If you prefer us to cover all return postage costs, a total deduction will be applied:
• £15.00 for parcels over 2kg.
• £7.90 for parcels under 2kg.

• The return address will be provided upon request, but a return label will not be issued unless it was our dispatch error.

4. Expedited Shipping & Returns
• If you selected expedited delivery and the part does not fit but matches the part you ordered, we are not liable for return postage or any other postal charges as mentioned above.
• For mechanical or electrical issues, we do not provide return labels unless the incorrect item was dispatched.

5. How to Request a Return
Before returning an item, please notify us first by:
• Email: info@vanwingmirrors.co.uk / sales@vanwingmirrors.co.uk
• Phone: 0800 001 6892

6. Important Reminder
To minimize errors, please ensure you provide your Vehicle Registration details at the time of purchase.

When will I receive my refund?

For the standard return, the refund will be processed within 2 – 3 days after we receive your return. Please wait for 3 working days for the refund to reach your bank.
For Faulty/Broken items, the inspection and agreement process takes 3 – 5 days for the refund. If there is a possibility that the return may take more time, we will remind you.
Refunds will be made in the original method of payment

By making a purchase, you agree to these terms and conditions.